Terms & Conditions

Any shortages, damages or non-delivery of goods must be notified to Phillips-Tuftex Limited by telephone within 3 working days and confirmed in writing within 5 working days. Claims for shortages or non-delivery must be supported by the carrier's consignment or proof of delivery note on which the goods have been signed for as short or damaged, as appropriate.
All deliveries should be carefully checked to ensure that the correct number of packages, boxes or cartons being signed for have been delivered as no responsibility can be accepted afterwards for non or short delivery if there is a discrepancy.
You may return an item to us within 14 working days from receipt of delivery.
To obtain a refund of your original delivery charge you must inform us that you wish to return the item within 7 working days of receipt of delivery. After this period we are not obliged to refund this charge.
Items returned within the 7 day cooling off period:
By law, under the Distance Selling Regulations, you have the right to withdraw from the purchase of an item within 7 working days after the date the item is delivered.
The Distance Selling Regulations 2000 are designed to protect customers who are not physically present with the seller at the time of purchase. They cover purchases made via email and the internet, together with telephone and mail order.
They only apply to transactions between businesses and consumers (individuals acting outside the course of their business) and do not include business-to-business contracts and auctions.
Where you are withdrawing from your purchase within the 7 working day cooling off period and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
1. Where you are returning an item that was part of a larger order, we are not obliged to refund any of the delivery charge.
2. Where you are returning an entire order, we'll refund the full delivery charge you incurred.
Return costs will be payable by the customer.
Please contact us within 7 working days with your order number and which items you wish to return.
Items returned within 14 days:
If after 7 working days and up to 14 working days, you wish to return your purchase, you can do so and we will issue a full refund for the price you paid for the items, but the original delivery and return delivery costs, wherever made by Phillips-Tuftex Limited, will still be payable by the customer.
Please contact us within 14 days with your order number and which items you wish to return.
You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online.